You can track your order using our Order Tracker below. Please allow 1-2 business days (not including weekends) for your order to process for shipment. When your order has left our warehouse, you'll receive a shipping confirmation email with your tracking info. Your tracking link can also be found on "Track My Order"

If you haven't received a shipping confirmation email within 3 business days of placing your order, please check your spam folder! If it's not in your spam folder, please contact us at hello@capyera.com and we'd be happy to look into it for you!

Yes, we do! We are currently available for delivery to 30+ countries!

Here are the countries available:

Australia, Austria, Bangladesh, Belgium, Canada, China, Denmark, Finland, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Italy, Japan, Malaysia, Mexico, Nepal, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, United States, Vietnam.

If your country is not listed, please do send us an email. We will try to check with our courier service provider and update you again!

Once you place your order, please allow 1-2 business days (not including weekends) for your order to process for shipment.

You will receive a shipping confirmation email within 1 business day after your order has been packaged.

Once shipped, your order will arrive in 5-8 days (not including weekends) with standard ground shipping, depending on location.

Please allow for additional processing time around major sales, product launches or during holidays.

Yes, we offer free shipping for all £20 worldwide during Black Friday Day Sale.

We have a return or exchange policy within 30 days of delivery!

If your order has defects or any issues, please let us know. We provide hassle-free refunds.

You can order with confidence!

***Orders Not Eligible For Refund or Return

Capy-Era does not offer returns or refunds for orders in cases where customers have selected the wrong item or made a mistaken choice.

We take immense pride in delivering top-quality Capy-Era plushies, each passing through rigorous quality checks to ensure your utmost satisfaction.

However, we understand that unexpected mishaps can occur.

If your plushie arrives damaged, please reach out to our dedicated support team at hello@capyera.com and provide a photo of the damage. We'll promptly initiate an exchange process to ensure you receive a pristine and delightful plushie that warms your heart.

Your happiness is paramount to us, and we're committed to resolving any issues swiftly and smoothly. 🤗

Although the delivery may take 6-10 business days for standard delivery, the courier serive may not always be able to deliver within this timeframe.

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with respective courier service.   

*Please note: The investigation outcome timeline can vary from courier to courier. We’ll do our best to help with a timely resolution.

If you need to cancel your order for any reason, please contact our customer support team at hello@capyera.com within 24 hours of your order. We understand that circumstances may change, and we are here to assist you.

To cancel your order, simply reach out to our customer support, providing your order details and the reason for cancellation. Our team will review your request and assist you accordingly.

Please note that if your order has already been processed and shipped, it may not be possible to cancel it. Our customer support team will guide you through the necessary steps, please don’t hesitate to contact us.

We value your satisfaction and will do our best to accommodate your cancellation request within the applicable timeframe.

Sure can! Provided your order has not shipped, please send us the new shipping address details ASAP and we can change this over for you.

To reach out with your new/updated shipping address, email us at: hello@capyera.com

*Please note: We cannot redirect or retrieve orders successfully delivered to an incorrect address. So, please ensure you carefully check your address details entered at checkout.